Essay about Customer Service Representative Morale

A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees’ motivation. The working environment also affects both management and other employees’ motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized by developing a leadership style that will build teamwork and growth for the organization. nbsp;nbsp;nbsp;nbsp;nbsp;The managers’ leadership style contributes directly to the employees’ motivation and work satisfaction. There are many†¦show more content†¦This changes the working environment; making it an environment with a lot of team working, where each employee feels that he plays an essential role in the well being of the business. The free-reign style of leadership is the most lenient style, in which the employees have the complete freedom by having the right of making the final decision-making. When assigned tasks, they finish them using their desired method, making the final decision and adding any innovations. The leader creates a very friendly environment where each subordinate is accountable for his job, without the involvement of the leader, except in some situations. However, the manager in this case adopts this style of leadership when there is great honesty and trust between the employees and managers. Ideal leaders follow the motivatio nal theories to enhance the working environment and to make the employees not only satisfied, but also highly motivated. Employees motivation is the force that initiates, directs, and sustains personal behaviors and actions, which is the force that moves employees and managers to higher performance. There is a multitude of reasons an employee will remain within a given company. High pay, excellent benefits, job security, and the ability to retire within a company are among the most sought after components of the perfect job. Unfortunately, any one of these attributes alone is not enough toShow MoreRelatedJob Design And Hrm : Case Study Essay1260 Words   |  6 PagesUniversity September 17, 2016 Job Design and HRM The customer contact center, also referred to as a call center, is the primary method for clients to interact with their customers on an immediate basis. As a result, the call center agent typically sets the expectations that the customer will receive with the company. Therefore, it is important to staff the center with professional and knowledgeable customer service representatives. Specifically, It is essential that call center personnel haveRead MorePrinting Futures With Inc.1424 Words   |  6 Pagesdowntown Vancouver, BC. The main goal of the company is to assist customers with their printing projects while providing a superior level of customer service. Printing Futures With Inc. currently offers a limited selection of products such as the printing of business cards, banners, posters, brochures, photo album printing, and tote bags, in addition to these products we off the services of our in-house graphic designer to assist customers with the design of their products as wel l as an online photoRead MoreCogeco Cable Canada 1292 Words   |  6 PagesCogeco’s reputation for customer service has received a positive rating. Cogeco is a success because they take pride on customer relationships. Customers are at the heart in an enterprise, and what makes Cogeco so unique is its blend of tangible and intangible goods and services that are offered for its customers. Cogeco offers a wide variety of products and services that cater to the customer’s unique needs. They offer both their commercial and residential customers, both business partnersRead MoreEssay Riordan Manufacturing1266 Words   |  6 Pagesmarkets its products. Because of declining sales and uneven profits over the past two years, Riordan adopted a customer-relationship management (CRM) system. Primarily sales teams instead of single salespeople, with each team focusing on a particular customer segment, now service customers. Teams typically include a sales person, product engineering specialist and customer service representatives. The hope is that the team approach will improve sales. As changes have been implemented, employee retentionRead MoreBusiness Legislation1014 Words   |  5 Pages3.1 Describe when and how contracts can be changed lawfully What triggers reorganisation: Recession- external pressures – such as: †¢ Changes in global markets. †¢ New competitors or technology. †¢ Government legislation. †¢ Customer feedback. Expansion - internal pressures – such as: †¢ The need to review policies and procedures. †¢ Accommodation issues. †¢ Pay structures. †¢ Employee feedback. Relocation - an employer is relocating its business locations, needs to consider the legal implicationsRead MoreISO 9001 2008 Case Response Essay1276 Words   |  6 Pagesquality management system where an organization 1) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and 2) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. As a global information technology company, Unisys works with manyRead MoreIntroduction. According To The Mission Statement Of This1392 Words   |  6 Pagesis sticking to its core values that are centered on the environment. The company seems to have a great mission statement but lacks to have a true customer service oriented mentality. By looking at the current policies and ways to submit complaints to the company we shall further be able to conclude if the customer service for the company takes customers into consideration. Background The history of the company starts with the founder Yvon Chouinard. He had begun climbing since 1953Read MoreActive Listening Essay928 Words   |  4 Pagesfilled at Dallas Distribution Center. The new hire is Abhey Patel, a very nice and bright person, who everyone agrees works extremely hard. Abhey has recently established citizenship in America from his homeland, India. Realizing the need to write to customers using proper English and grammar, the other CSRs have been covering for Abhey, proofreading his letters and e-mail messages for him. He is currently enrolled in an ESL (English as a Second Language) night class, but he hasn’t mastered all the fineRead MoreMy Job For A Job1310 Words   |  6 Pagesabout on-the-job training. Human beings are DESIGNED to learn from experiences. In a job setting, you observe what you’re taught by the veterans and then mimic them so you can get the same successful result. If you’re still sending your customer service represe ntatives through a typical four-to-six week training course in order to get them â€Å"up to speed† with how business is done, consider restructuring how your new employee trainings take place. Overcoming the Fear of New One of the most frustratingRead MoreEssay about Human Resources Today1141 Words   |  5 Pagesin our company. We propose to do this by viewing our Human Resource department as a customer service center where our employees are our customers. This report will examine this philosophy; its ramifications within our organization and what specifically we would have to do to implement this mindset in Human Resources. Here at XYZ Company, We are proud of our strong reputation for providing superior customer service. From small tokens of appreciation such as birthday, anniversary and thank-you cards